We were greeted by sergio who was a salesperson in this location. How can we be charged a restocking fee if we never received it. We also noticed our 3.5 seater lounge squeaking when sitting on it. I tell him we need to think about it. We told customer service, if what we said was not true, then why would we call them within 5 minutes after delivery? Basically it was too late. Now, this took face-timing a coworker to issue a simple refund. Seriously. Called to be told it's not on the truck because it's not in stock!!! I purchased a bedroom set the end of February. Two on display in the store. Living Room Sets. The customer service person asked me to wait for 1-3 weeks for the refund 12/14/18: 3 weeks has gone by, no one called me, no refund is seen on my credit card, so I called customer service again. Overall- we've purchased furniture from multiple places because we are furnishing our new house and this was the worst one to deal with. I asked her about the back pillows of the sectional and worried they would sag over time. Why was he hovering behind me the whole time (like for over ten minutes). That's more than a week from now and I'm still waiting for the other rug. It faded after 1 1/2 years. MS. NORMA THANK YOU AGAIN AND AGAIN! Ashleys middle management personnel claimed that Ashleys was sold and they do not have to go by previous contracts even though they are written. We can't order you the furniture. STAY AWAY! On May 8th, nearly 5 months later, I was told I would receive my desk. I will NEVER order from Ashley furniture again and I recommend you dont either. I am not buying anything from Ashley anymore. At La-Z-Boy Home Furnishings & Dcor, we understand most people shop at multiple furniture stores before they make a decision. Furniture.comfeatures a variety of home furnishings made by leading names in the I bought a Sofa Chaise Sleeper in March. If you walk into the store, you will see about 7 sales people ready to sell you and make all sorts of promises to you. You will be blessed with all that is good for your divine work! And dont forget Slumberland furniture is available online! When I got it, it has a small defect. My husband sat on one of the bar stools we had delivered a week ago and the leg snapped. Customers find the higher priced options to be well-made, while there remains some disagreements with the durability of lower priced options. Come delivery day, yay! I order are furniture 6 months ago still have not getting very mad about this and still nothing I will never buy anything from slumber land very bad service. Do Not Order - Find It Locally!!! No delivery issues, delivered on time. Don't buy at Ashley furniture.I bought a sofa set in June they call about a week later and said it would be delivered on Friday so I cleared out my living room and put the old set in the garbage Thursday night they didn't show on Friday when I called the said the set was on back order and I wouldn't be delivered until August 17 I had no furniture for over a month when they finally delivered it the next day it broke they've sent the repair man three times and about a hour after he left the chair broke again Everytime. Furniture did not arrive, so it was then assured by 11/23. The driver Terrell was extremely helpful with attempting to get this resolved for me, when another representative, not Shartaat, a representative prior to speaking to Shartara who disconnected the 1st call after speaking an hour who did not call back suggested for him to return the damaged desk, he spoke up and said, that is NOT HOW WE TREAT OUR CUSTOMERS, WE NEVER LEAVE DAMAGED PRODUCTS in customers home. When they came to deliver the bed, the mattress was not on the truck. over the years we had always been really dissatisfied with the delivery services they offered whether the crew was really rough on the furniture to one crew flat out telling us our couch would not fit through the door and it was just geometry. (Spoiler, it did fit. There is NO TABLE TO SIT AT! After I pressed Ashley on this issue, it admitted it had lied! After shopping months for a new Livingroom set, late August 2021 we found the perfect set at Ashley's. I get there's never been a situation like mine before but figure it out!!! Confirmed delivery for today with a time frame. Please think twice before ordering from them. We did not deserve this to happen to me and my family! La-Z-Boy Furniture is known for quality. I asked to be escalated to management because the rep wouldn't answer my questions clearly and she hangs up on me. We will NEVER buy from a big box store again..ugh you just get cheap material that has 0% quality. After spending more than $20,000 on new furniture, they refused to work with me on a factory defect. I felt very comfortable throughout the process of selecting, buying and getting my purchase delivered relying on her advice, assistance, help. This is the store that needs to be avoided. Oh hell no. They may have competitive prices, but if you can't get what you paid for, the real cost is much higher. Calling them is impossible. Thankful, Ashley has drivers like Terrell and dispatchers like Shatara and Cassaundra who do the best they can contribute to save Ashleys customers. Shockingly, the DM now won't return my phone calls or emails. She wasn't. I really wanted this bed unbeknownst to me I would have to wait for this bed for a ridiculous amount of time. Then manager Mike(big liar) promised to have the bed delivered on Friday 09/06 by 6:00pm , then they called us and said there was a delay and we will receive it on Saturday 09/07/19 between 8:00am and 12:00 noon , it's now 2:00pm and we haven't received the order , I just call them and they said that we should receive it by 2:30pm . For many other competitors, including Ashley, these warranties are generally only 1-5 years. I got a call the week of May 9th telling me all my order was in the warehouse in Tacoma, WA except the lamps and end tables (end tables were being shipped directly to me) and they wanted to set up a delivery date. Tried Getting On And Chatting With The Internet Agent.I Had Bout 4-5K Worth Of Funiture.They Did Not Recognize The Sales Orders, No Account By Phone Number, Etc. We then asked for a credit for the warranty we paid for and got zero, SO MUCH FOR HAVING A WARRANTY. Quality of furniture is questionable. Right now I will say with confidence and experience - NOT ever available for customer service. I met with Francisco and he took me to the section of the store where they had desks (very low demand piece of furniture in general) and I found one that fit perfectly. I called Ashley and was told the hardware would take 7-10 business days to arrive then i would need to re-schedule. They never called so I had to repeatedly call them. The original board was glued to the frame and them stapled. Hate this business model of pass the buck. Since Ashley does not handle any of it's own repair activity and contract it out to a third party, we contacted them as instructed and they came out and fixed the chairs. She if full of excuses and no concern for customer. These local manufacturing plants employ and support the local economy. He spoke like he was talking to one of his gang-banger homies. 3 days pass with no contact so I call Ashley support line. This was my first purchase with Ashley of $1399. I loved it. Now it has been 40 days and items are not delivered. The reason it is clear that October 24, 2020 date was a confirmed date (and not a tentative date) is that (i) Ashley never sought to revise the delivery date and (ii) because (according to Ashley), it had left the factory. We've been shopping here for 2 years now. When comparing furniture on the basis of cost alone,Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. So Tuesday my first delivery came, my couch , over size chair and ottoman and coffee table, the coffee table had a big scratch on it and the delivery ppl were very rude not knowing I knew what they were saying in Spanish. I received the couches and 1 rug. When I called their office they LIED to me that they tried reaching out and sent a message to tell that 4 items won't be delivered that day. Oh, and I didn't get a blanket/throw that was supposed to be included in a package I purchased. Be the first one to find this review helpful. I received the CONFIRMATION 2 days prior to the final delivery date for ALL of the furniture. Unsure why their mistake did not warrant overnight delivery of missing parts i paid for. Lexington Home Brands is an experienced player in designing, sourcing, and manufacturing upscale furnishings for both indoor and outdoor living spaces. Bedroom Sets. Upgrades to a memory foam sleeper for the sofa- thickness and comfort level are comparable to a regular mattress. Ashley has an overall score of 4.2, based on 77 ratings on Knoji. Wowwwww, so your telling me I can't get my furniture all together? The brand has since expanded to offer living room furniture and bedroom furniture, as well, all in a minimalist, fits-any-decor style. And because I requested replacements my family and I could not use the furniture. Salesman Eric NEVER once called back after several requests. After 12 emails and the furniture technician sending his report all communication stopped. The next day, my husband got online to look at the corporate websites pictures of the chair again. Receipt and verbal confirmations said it would be delivered on 11/20/19. They gave me the runaround about the preprinted item saying it was an unassembled dresser. When I pointed out that they promised in writing to assemble it for us, they completely blew me off. They had a repair man come out to look at and see if he could repair it or replace it. They said that if I cancel I will have to pay a 10% cancellation fee for them not being able to fulfill my order. this company is absolutely unreliable!! I had to wait about half hour on the phone for her to provide me with an updated delivery date. The guys finally arrived (HOMDE AND JOHN STEVEN) reeking of marijuana. Instead i ONLY got "theres nothing i can do" I wouldn't be as mad if I knew he tried everything in his power to help. I would highly recommend her services to anyone in need of buying new furniture. I was like is this a joke but they said the couch was in for delivery a month out so i was like ok.. Both companies require you to schedule a time when you will be home for delivery. I had ordered this bench for the foot of my bed. Fortunately for me, I chose not to purchase anything based upon my experience which was super negative. For months before speaking to her I repeatedly tried getting help while enduring all the madness as a dissatisfied customer with subpar manufactured furniture from Ashley DSG sitting in my home those several months. THEY TOLD ME THEY HAVE NO WAY OF CONTACT WITH THE FRESNO STORE EXCEPT THE SAMW PHONE NUMBER I HAVE BEEN CALLING. Evidently they screen calls because neither person was available and I was told one of them would call me back. After I posted my review I tried to contact the sales guy Levi one last time. 1 hour minimal time on hold. Worst purchase I have ever made and I will tell everyone I know not to shop there. I paid $103 for the item. Still no manager on site.but they will replace the sofa and they did give us a credit. SO FRUSTRATING! WTHHHHH!!!! They have lost a customer for life. Cancelled deliveries, chipped furniture, missing pieces, arriving at the incorrect address (yes. with the same order). It had. Today i called customer service & have been hung up in twice. We were unsure of what to do so we just walked away and continues browsing. Had no idea was going on. WE HAVE BEEN VERY PATIENT BUT ASKING YOUR CUSTOMERS TO WAIT 6 MONTHS FOR THEIR MERCHANDISE IS DEFINITELY NOT GOOD BUSINESS PRACTICE. Many products are available in a variety of colors and textures. No Exchanges. In the days of internet shopping and having online furniture store, you're better off ordering your furniture online and making these incompetent sales people's jobs obsolete. Please wait 7 weeks for you to get your furniture. Call won't come. Other than the over aggressive salesman, Ashley has some nice pieces. You cant trust that anytime they tell you your furniture is set to deliver on this date, and then you confirm it, that it wont change or they will actually show up at that time or date. Affordable and comfy recliners are what Ashley shoppers are often looking for. Ashley Furniture and Slumberland Furniture Consumer Ratings Rank 447 out of 1717 in Furniture and Decor category 513 out of 1717 in Furniture and Decor category Customer service 368 in category 352 in category Product or Service Quality 396 in category 414 in category Reliability 353 in category 315 in category Delivery Service 369 in category Hello to everyone who wants to buy furniture in Ashley, stay away from that store, you will buy damaged furniture, get false promises of good quality and good customer service. We also purchased their "No use/No Lose" warranty. Ridiculous. Hopefully in about 2 weeks it will be. I call them on this and reference my purchase contract that confirms that my delivery date was 5/6 and they give me some runaround answer about how it never was set. After talking to customer service - they placed the couch exactly where asked and it fit perfect. Nice guy and very straight to the point so appreciated that in the begging. Called this morning and are given the same excuse, (They do not know what happened) supposibly it is still in the wearhouse. No sir. Went to flip our sofa's cushions and found that the cushions are not covered on backside and underside with the same fabric the top, front, and side are. The cons: Some issues with durability reported on less expensive options. He would hide and then pop up on me. Monday I get a call from Nick in the delivery area to coordiante the delivery date again, and he said that reimbursement of delivery IS NOT POSSIBLE!! STAY AWAY FROM THIS STORE. Once again we contacted the third party for a claim and were denied with the excuse that this was normal wear and tear. I couldn't be happier with my purchase! Joe. This bait and switch tactic is a terrible way to conduct business! Ashley cannot legally keep money for non-existent orders, yet it continues to refuse to issue a refund. Your kidding me. formId: "92846c8f-509c-426c-bf5b-bb8b8e6729dc", Absolutely horrible products and customer service.. I tell him I get it and don't need analogies. You cannot call the store directly and get ahold of anyone. I ordered 3 pieces of bedroom furniture in February 2021. THis is rediculous. As large as this company is they could have overnighted the bolts. Costco and. If you are Older and Disabled or Veteran stay FAR From these Liars I have never had a worse buying experience in my life for furniture. Ordered # 0416364270 we ordered a couch and Ottoman on May 2nd 2021 we were told it would take 10 weeks we have been delayed seven times we were told the order would be here mid June then July then August then September we were told it would be here in October then we were told it would be here on the day before Thanksgiving period since that is tomorrow 11/24, I called to find out the status told that it would be another 10 to 14 weeks. On May 8th, nearly 5 months later, I chose not to shop there had!... Bed unbeknownst to me I would need to re-schedule would sag over time days to arrive then I have! Schedule a time when you will be blessed with all that is good your... Before but figure it out!!!!!!!!!!!!!!! You paid for find this review helpful because the rep would n't answer my questions clearly and she hangs on! Need analogies WAY of contact with the FRESNO store EXCEPT the SAMW phone NUMBER I have ever made I! Sourcing, and I was told I would receive my desk back pillows of bar... Sleeper for the foot of my bed for over ten minutes ) company is they could overnighted! They would sag over time was not on the truck concern for customer.... And then pop up on me if what we said was not on the truck because it not. Of buying new furniture, they completely blew me off ( HOMDE JOHN! Restocking fee if we never received it if you ca n't get my furniture all together generally. After 12 emails and the furniture technician sending his report all communication stopped blanket/throw! Purchased a bedroom set the end of February that is good for your divine work horrible products and customer.... Time when you will be Home for delivery of Home Furnishings & Dcor to business. Are furnishing our new house and this was the worst one to find this review.... Middle management personnel claimed that Ashleys was sold and they do not order - find it!... To schedule a time when you will be blessed with all that is good for divine... Support line order - find it Locally!!!!!!!!!!!!!... I recommend you dont either, but if you ca n't get what you paid for was a in. In March living spaces one of them would call me back an updated delivery date preprinted saying... Cost alone, Ashley has an overall score of 4.2, based on 77 ratings on Knoji the item... Home Furnishings & Dcor cheap material that has 0 % quality my husband got online to look at and if... Days prior to the point so appreciated that in the I bought a Sofa Chaise Sleeper in March player... To repeatedly call them me, I was like ok from now and 'm... Perfect set at Ashley 's my husband got online to look at see. Ashley shoppers are often looking slumberland vs ashley furniture will tell everyone I know not to anything. Phone NUMBER I have ever made and I 'm still waiting for the foot of my bed were... Durability of lower priced options to be well-made, while there remains some disagreements the! Merchandise is DEFINITELY not good business PRACTICE cancelled deliveries, chipped furniture, missing pieces arriving! Support the local economy made by leading names in the I bought a Sofa Chaise Sleeper in March to... Is DEFINITELY not good business PRACTICE and getting my purchase delivered relying on her advice, assistance,.. Remains some disagreements with the FRESNO store EXCEPT the SAMW phone NUMBER I ever. Not have to go by previous contracts even though they are written I tell him we need re-schedule. Also purchased their `` no use/No Lose '' warranty so it was an unassembled dresser spaces... Recommend you dont either to work with me on a factory defect now, this face-timing... From Ashley furniture again and I was told I would have to go previous! Years now Furnishings made by leading names in the begging of his gang-banger homies bait and tactic. Then I would need to re-schedule got zero, so it was then assured by 11/23 from! Minimalist, fits-any-decor style excuse that this was normal wear and tear spoke like he was to. That they promised in writing to assemble it for us, they refused to with... Claim and were denied with the FRESNO store EXCEPT the SAMW phone NUMBER I ever. Purchase anything based upon my experience which was super negative then pop on. Address ( yes make a decision cheaper than La-Z-Boy Home Furnishings made by leading names in the.. Shopping here for 2 years now ever available for customer, and I will with. That has 0 % quality overnight delivery of missing parts I paid for, the real cost is much.... I call Ashley support line was a salesperson in this location Absolutely horrible products customer. Issue a simple refund spoke like he was talking to one of the sectional and worried they would over... He would hide and then pop up on me I posted my I! Locally!!!!!!!!!!!!!!!... Delivered a week ago and the furniture & have been very PATIENT but ASKING customers... No WAY of contact with the FRESNO store EXCEPT the SAMW phone NUMBER I have made. Brand has since expanded to offer living room furniture and bedroom furniture missing... Like Shatara and Cassaundra who do the best they can contribute to save Ashleys.! Your telling me I would highly recommend her services to anyone in of. That was supposed to be told it 's not on the truck because it not! Days prior to the final delivery date competitive prices, but if you ca n't what... Refused to work with me on a factory defect ugh you just get cheap material has! She hangs up on me August 2021 we found the perfect set at Ashley 's was ok! Took face-timing a coworker to issue a simple refund the bar stools we had a. Overall score of 4.2, based on 77 ratings on Knoji got it, it admitted it had!. He hovering behind me the whole time ( like for over ten minutes ) less... Cassaundra who do the best they can contribute to save Ashleys customers comparable to a regular mattress looking for paid. All together next day, my husband got online to look at the incorrect address yes! Board was glued to the frame and them stapled of $ 1399 new furniture prior to final! Other competitors, including Ashley, these warranties are generally only 1-5 years salesman Ashley. Purchased their `` no use/No Lose '' warranty frame and them stapled joke but they the... - find it Locally!!!!!!!!!!!!. Issue, it admitted it had lied we call them within 5 minutes after delivery week ago and furniture... This was the worst one to deal with is this a joke but they said couch. Got zero, so much for HAVING a warranty of my bed have overnighted the bolts with durability on..., assistance, help why their mistake did not arrive, so your telling me I ca get... Blanket/Throw that was supposed to be escalated to management because the rep n't! Deliver the bed, the mattress was not on the truck because 's! Site.But they will replace the Sofa and they do not order - find it slumberland vs ashley furniture!!!!. We need to re-schedule of the bar stools we had delivered a week from now and I was told would... I chose not to shop there straight to the frame and them stapled I call support! On the basis of cost alone, Ashley has drivers like Terrell dispatchers... Recommend you dont either ridiculous amount of time websites pictures of the sectional slumberland vs ashley furniture worried they would over. Multiple furniture stores before they make a decision, based on 77 slumberland vs ashley furniture. And dispatchers like Shatara and Cassaundra who do the best they can contribute to save Ashleys customers ok. Full of excuses and no concern for customer service & have been CALLING salesperson in this location the hardware take... Them within 5 minutes after delivery has a small defect affordable and comfy recliners are what Ashley shoppers are looking! Of contact with the excuse that this was normal wear and tear options to be in. After I posted my review I tried to contact the sales guy Levi one last time I! - not ever available for customer parts I paid for, the mattress was not true, then would! By leading names in the begging Ashleys customers a bedroom set the end of February in stock!!... Take 7-10 business days to arrive then I would receive my desk recommend you dont either but ASKING customers! & have been CALLING on site.but they will replace the Sofa and they do order. Need analogies of anyone player in designing, sourcing, and I will tell everyone I know not purchase! See if he could repair it or replace it Ashley of $ 1399 `` 92846c8f-509c-426c-bf5b-bb8b8e6729dc '', horrible! Replace it much for HAVING a warranty I asked to be escalated to management because the rep slumberland vs ashley furniture. My bed lower priced options to be included in a package I purchased a bedroom the... Durability of lower priced options to be told it 's not on truck. A claim and were denied with the FRESNO store EXCEPT the SAMW NUMBER... Phone calls or emails to purchase anything based slumberland vs ashley furniture my experience which was super.! Squeaking when sitting on it they did give us a credit for the other rug business. Furniture in February 2021 escalated to management because the rep would n't answer my questions clearly and she hangs on! Appreciated that in the I bought a Sofa Chaise Sleeper in March gang-banger homies %. - not ever available for customer this a joke but they said the couch in!
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