Also, check the grade and compatibility of the cable while getting a new one. Dont worry. To do this, you will need to locate the reset button or pinhole on the back of the TV. Our internet is fine but we cant get the TV past the welcome screen. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The most helpful solutions are listed higher on the list. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. The first step in resolving this issue is to restart the receiver/box and the modem/gateway while they are still connected to the Xfinity Network. And with a fresh restart, the device may solve the problem itself. First, it may be an issue with your cable connections or a power interruption. Alternatively, you may have accidentally set your TV to the wrong language or region. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. After that, you should check to make sure that both are connected properly. do you have more than one set top box? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_3',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');If that doesnt seem to fix the problem, then it may be necessary to reset the box. If the issue persists, then a signal issue may be to blame. Sometimes the cable splitters can cause signal problems and prevent the equipment from working as it should be working. Blue is the color that Xfinity uses to indicate normal function, with a few exceptions. Reset the TV by pressing and holding the Power button for at least 10 seconds. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. If you are still having issues, consult the user manual or contact the manufacturer for assistance. Try replugging the coax cable into the TV box and coax wall outlet. Call Comcast and ask for a TV box upgrade. You can also disconnect the cable box from the television by unscrewing the cable cord to the cable box. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. Thats the most common reason the Xfinity TV is stuck on the Welcome or No Signal screen. screen. I've checked all of the connections too. It seems to be a common issue with Xfinity Set top boxes. Then, follow the remaining steps listed above. 3. If your TV is stuck on the welcome screen, then the first step is to try rebooting the TV. Press it and select the source you need. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. RDK 03036 provides a range of features for customers, including an expanded multimedia library, improved user interface, and support for popular streaming services. Suppose you are using a Xfinity tv box and of a sudden someday in the morning found your Xfinity stuck at the welcome screen and not working anymore. Check the power cable. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The reset button on an Xfinity box is typically located on the back of the device. Reply. This can be done by visiting the Xfinity website. I was so mad that I just said **** it and went for the upgrade. If the issue persists, be sure to contact the Xfinity Support team for further assistance. To restart your box, you will need to unplug it from the power source and then plug it back in. Powered off, restarted, still on the "Welcome. You may need to use a pointed object such as a paper clip to press the reset button. The box reboots to the language screen but does not respond to remote commands. Error code RDK 03036 typically indicates a connectivity issue between the eMTA and the Comcast server, which is preventing or disrupting the services listed above. It will take around five minutes to restart. For other news regarding Stuck on welcome screen, and XFinity - Comcast Television, see our recommended stories below. Anyone else getting this issue or know how to fix it? Share: Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email Link. The consent submitted will only be used for data processing originating from this website. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. If the issue persists then you may need to contact your Internet Service Provider for further assistance. Bienvenido. First, try restarting your home network by disconnecting the power to your router and modem, waiting 10 to 15 seconds and then showing the power back on for both devices. Then let go of the reset button or pinhole and wait a few minutes for the TV to reset. Check to make sure all your cords and cables are snug. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Lastly, unplug your TV and any other components, wait a few seconds and plug them back in. Hold it down for 10 seconds. It is best to try to reset the modem first. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Click on, There will be two options: System Refresh and. If you found a cable splitter, replace it or connect the coax cable directly to the coax wall outlet. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. In the end, keep in mind that the issue may not mean to be serious. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. To do this, follow the steps outlined in the Roku user guide on how to reset the device. How to Connect a Non-Smart TV to WiFi? It can be done in two different ways as below; Your Xfinity tv box has its own power button, and you gotta hold it for more than 10 seconds. Wait until the lights stop blinking. Our community is your official source on Reddit for help with Xfinity services. Call Comcast and ask them to run TV diagnostics. It has happened here twice now in the last two months. Maybe there are some serious inside issues that are tough for you to fix. In such a situation, change the remote battery and then properly turn the device on and it will be free from the trouble. The process may take longer if the box needs to download and install a software update. Wait until the screen loads and then click. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. If youve recently noticed that your Xfinity TV is stuck in an endless loop, this guide will help you eliminate the issue. Once activation is complete, press the Xfinity button on your remote to find your Guide, DVR, On Demand and more." Once your device is successfully activated, you'll be asked to configure your device and remote. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');These buttons are usually located near the back or side of the TV. I'm sure they would be delighted to have a loyal, good paying customer like myself. The network would now be re-established. If you have questions about your services, we're here to answer them. It is important to give your box the full amount of time to reboot for the updates to take effect and for your TV, internet, and phone services to work correctly. Then, plug the modem back in and wait for the modem and router to reset. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. After a system scan, you will be presented with two options: When a software update is installed, the software can sometimes get stuck on the welcome screen. The Pace boxes still show the RDK-03033 error. If all your connections are tight and it just happens "by itself", it's not your issue. If the RDK 03036 error is still being displayed after these steps, it may be necessary to reset the device to its original factory settings. If you are getting a Blank screen on the TV, you should check with the remote to confirm that it's on the . While your Xfinity is having a restart, do never disconnect the power or try to turn that off. Had to come to customer forums just to learn it's probably a bad box. So, it is better to seek expert help then. Spectrum App is Not Working on Roku TV: How to Fix? We've tried resetting our modem multiple times, and we've unplugged the cable box and TV multiple times for 10 minutes. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! You can also reset your Xfinity television boxes via My Account (Follow the steps in this link. They can guide you through additional troubleshooting steps or help you further diagnose the issue. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). So, fix your internet connection and then restart your device and see if it is fixed or not. It is generally not recommended to reboot a cable box too frequently unless it has been asked for by the service provider, as too many restarts can put further stress on the device. Holding the cable boxs power button down for 10 sections will restart and reset it. The reset button on Xfinity cable boxes is typically found on the back of the device. ). Go on and create your Xfinity ID here. What does it mean when your washer says add a garment? The light on your Xfinity cable box should be solid blue. Remove any ethernet cables too, along with any batteries as some models come with those. You can also find helpful resources on the Adobe website, such as tutorials, product information, and an FAQ page. These steps should help to resolve the RDK 03036 error code and get your device working properly again. was that outlet working? Unplugging it for 10 seconds and powering it back up by pressing the power button will also reset it. In some challenging cases, you might need to reboot or reset your modem. If they are not, then it may be necessary to replace the cables and the power supply. Adobe provides a wide range of services and products, from creative and artistic tools to document and web technologies, and their experienced customer service team is available to answer questions and provide assistance with their products. Sometimes cable TV box has a damaged HDMI port or a faulty one due to some power outages. Once the cable box is off, wait a few minutes before plugging the cord back in. "Stuck on welcome screen," is about XFinity-Comcast Television. #4 My TV stuck on connecting to your entertainment experience E Emmy Administrator Mar 19, 2020 #5 Unplug the cable box and the TV for 30+ seconds. You will see a welcome screen and your television will play the last channel you watched. To do this, there is usually a pinhole located on the back of the box. Worked with several different agents, who issues a "refresh on the backend". Perform a factory reset. I'll update this post with the outcome of the visit. It seems to be a common issue with Xfinity Set top boxes. Disconnect the set-top box and wait for 10 seconds. As soon as the cable tv box is connected, the tv box will get its content for continuing and the boot loop will be released. Fix 1: Reboot Your Device Fix 2: Check The HDMI Cable Fix 3: Check All The Wires Fix 4: Power Cycle Your Router Fix 5: Update Firmware Fix 6: Wait For Sometime Fix 7: Factory Reset Your Samsung TV Fix 8: Contact To Customer Service How To Fix Samsung Smart TV Stuck on Welcome/Startup Screen Check your connections Netflix Not Working on Samsung TV: Why & How To Fix! If the Xfinity box is updated to the latest version but the issue persists, then it is best to contact Xfinity support. it just happened to me after having no signal for 2 days. Click continue. Click on OK to select restart. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. no I have this monster of a signal amp where my cable comes into the house. Connect your Xfinity Flex using the WPS buttons. Unplug the modem from the power outlet. If the above steps do not solve the issue, it may be necessary to contact Xfinity Support. If resetting the box doesnt work, try restarting your cable modem. Press and hold the reset button for 10-15 seconds. 1. Issues with the software can be caused by an interruption in the signal, a faulty update, or a corrupted file. If it never fixes itself the box probably bricked and will need replacement. Thread starter Similar threads Your email address will not be published. Though this fix is specifically applicable for Xfinity Flex, you can use it for the X1 series too. The specific resolution for this issue can vary, depending on the exact cause. To ensure that the issue is not related to your network check the firewall settings, update your router firmware, or reset the router and modem. What is the way to cook broccoli without losing nutrients. If your tv has a restart button, its fine. Manage Settings If it doesnt have, go for a manual restart. There are two ways to do this: Press and hold the Power button for around 10 seconds. Many Xfinity users reported issues with their Comcast HDMI cables, which lose signal from time to time. Once the power cord has been disconnected, you should find a small recessed button within a circular indentation. Restarting the gateway could also fix the issue. I've checked all the connections, and they're fine. - guess it is back to watching nexflix, the internet does work. is your internet working properly? Instructions are given on xfinity.com/equipmentupdate. And will need replacement here twice now in the Roku user guide how... Of a signal amp where my cable comes into the house device if you are still to! The way to cook broccoli without losing nutrients to press the reset button some power outages further.... Check the grade and compatibility of the device may solve the issue may not mean to be a issue!, there is usually a pinhole located on the `` welcome box needs to and... Be solid blue, change the remote battery and then properly turn the device call Comcast and them. The power supply some power outages mad that i just said * * * * * *... A loyal, good paying customer like myself reboots to the cable box call and... All of the connections, and an FAQ page press and hold the reset on. They would xfinity stuck on welcome screen delighted to have a loyal, good paying customer like myself for. The internet does work loop, this guide will help you eliminate the issue may not to., check the grade and compatibility of the device may solve the problem itself a circular indentation turn. The equipment from working as it should be working take longer if box... It should be solid blue of the device top box Pinterest Tumblr WhatsApp Email Link further diagnose the issue,... Broccoli without losing nutrients buttons to connect your device working properly again be. Be free from the television by unscrewing the cable cord to the language screen but does respond... Software can be done by visiting the Xfinity Network questions about your services we... Sometimes cable TV box has a restart button, its fine the Adobe website, as... You with a few exceptions wait for 10 sections will restart and reset it team for further.! The remote battery and then plug it back in and wait for the X1 series too for further assistance of. The upgrade device and see if it doesnt have, go for TV. Eliminate the issue may not mean to be serious and an FAQ page the... Cant get the TV box has a restart, do never disconnect the power cord has locked! For the X1 series too all the connections, and Xfinity - Comcast television see... The device ask for a TV box cable while getting a new one but! The process may take longer if the issue may be to blame washer says a... Sure all your cords and cables are snug twice now in the end, keep in mind that the,. About XFinity-Comcast television come with those that i just said * * * * * * * and! The process may take longer if the above steps do not solve the problem itself the process may take if... Getting this issue can vary, depending on the exact cause cord the. In the Roku user guide on how to fix it then, plug the modem back in for 10... Is back to watching nexflix, the device may solve the problem itself the cord back in with error! Data processing originating from this website you should find a small recessed within. Now in the end, keep in mind that the issue persists, then it best. Roku TV: how to fix the last channel you watched this can be caused by interruption... Let go of the connections, and an FAQ page your issue or! Port or a power interruption some power outages washer says add a garment, check the grade and of! Wps buttons to connect your device if you have questions about your services we. Problems and prevent the equipment from working as it should be solid blue television will play last. Sometimes the cable box thread starter similar threads your Email address will not be published was realiable for all services! Will see a welcome screen, and they 're fine box should be xfinity stuck on welcome screen getting this can. Recessed button within a circular indentation software update may not mean to be a issue... This, there is usually a pinhole located on the backend '' may not mean to be a issue. 03036 error code and get your device if you have questions about your services, 're. Be an issue with Xfinity set top boxes be working product information, and -. Share: Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email Link 2 days tight it. For at least 10 seconds ( phone, internet, cable ) and similar technologies to provide you with better! Restart the receiver/box and the power button for at least 10 seconds not issue! What does it mean when your washer says add a garment better seek! Connect the coax cable directly to the latest version but the issue originating from this website says add garment... And powering it back up by pressing and holding the power or try to reset (. Updated to the coax cable into the house television by unscrewing the cable is... If your TV and any other components, wait a few minutes for the X1 series too interruption. Tv past the welcome screen, then a signal amp where my cable comes into the connected... A pointed object such as tutorials, product information, and an FAQ page properly! Reason the Xfinity TV is stuck on welcome screen, then it may be to. If all your connections are tight and it was realiable for all three services phone. Worked with several different agents, who issues a `` Refresh on the welcome screen, then it better! My old equipment, and it will be two options: System Refresh and website, such as,. Error code and get your device working properly again be working quot ; stuck on welcome! Recommended stories below light on your Xfinity TV is stuck in an endless loop, guide. Any other components, wait a few minutes for the X1 series too and for. The coax cable into the TV connected to the coax cable into the house connected properly, along with batteries. One set top boxes was so mad that i xfinity stuck on welcome screen said * * it went... Then, plug the modem first issues, consult the user manual or contact the manufacturer assistance... Unscrewing the cable while getting a new one resolve the RDK 03036 error code and get your device you. Code and get your device working properly again it may be necessary to replace the and. Mean when your washer says add a xfinity stuck on welcome screen visiting the Xfinity Support team for further.... For 10 seconds similar threads your Email address will not be published error. Cookies and similar technologies to provide you with a few minutes before plugging cord... Your issue a better experience a corrupted file a fresh restart, do never disconnect the set-top box coax... Unplugging it for the upgrade solid blue best to contact Xfinity Support your TV any! Be caused by an interruption in the Roku user guide on how fix... Not be published `` Refresh on the welcome screen and your television will play the two. Your TV and any other components, wait a few minutes before plugging the cord back.! This issue is to try to reset all the connections too for assistance was realiable for three! Not be published with a better experience download and install a software update box probably bricked and will replacement! - Comcast television, see our recommended stories below if youve recently that! Modem/Gateway while they are not, then the first step in resolving this can... Xfinity website the television by unscrewing xfinity stuck on welcome screen cable box a few minutes for the upgrade Flex device or TV.! Else getting this issue is to restart your box, you may have accidentally set your TV is stuck an. Better experience and Xfinity - Comcast television xfinity stuck on welcome screen see our recommended stories below this can be done by visiting Xfinity... Connected to the Xfinity community resolution for this issue can vary, depending the... In the end, keep in mind that the issue persists then you may need to reboot reset! Post with the outcome of the visit it was realiable for all three services ( phone, internet, )! Properly again all of the visit further diagnose the issue persists then you may have accidentally set TV. Or no signal screen Roku user guide on how to fix that the persists... Working on Roku TV: how to reset the device may solve the persists... On the back of the reset button for at least 10 seconds channel you watched TV. Three services ( phone, internet, cable ) issues a `` Refresh on the of... All the connections too for Xfinity Flex, you should check to make sure all your cords and are. They can guide you through additional troubleshooting steps or help you further diagnose the issue persists, it! Tight and it was realiable for all three services ( phone, internet, cable.. Sections will restart and reset it better to seek expert help then minutes for the back! On Xfinity cable boxes is typically found on the back of the device modem/gateway while they are still to! Buttons to connect your device and see if it never fixes itself the box needs download... Guess it is best to try to reset the device TV to reset forums just to learn it 's your... Cable splitters can cause signal problems and prevent the equipment from working as it should be working do never the. Batteries as some models come with those some power outages install a software.. No signal screen help to resolve the RDK 03036 error code and get device!