\u00a9 2023 wikiHow, Inc. All rights reserved. Youll receive a notification that your remote is now paired for voice control. And ensure youre close enough to the TV and Xfinity device. Its possible it also works for other remotes, however, there is limited info available online. I have the same question. After that press the all power button of your Xfinity remote. Once it is removed from your account, it cannot connect back to you. The LED will blink blue three times to indicate the remote was reset. Press and hold the Setup button for three seconds until the status light turns from red to green. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This article was co-authored by wikiHow staff writer, Darlene Antonelli, MA. But luckily its easy to reset an Xfinity remote. By using our site, you agree to our. One thing that is still missing is no way to do a factory reset. If its blinking red multiple times it means the batteries are nearly drained and you should replace the batteries. There is a red LED light on Xfinity remotes that will blink when you press a button. In the final step I also explain what to do if you try each of the steps and its still not working. If this is the case, you can find comfort in the fact that you did at least try to save yourself some money by first attempting a reset or you can check out the official Xfinity support page. (I went to my local Xfinity store and they just gave me one, or you can borrow one from someone.) Thank you for patiently waiting for a response, @user_e8e689. But, when the batteries are close to being drained you may need to be a bit closer. There are several different models of the Xfinity remote, ranging from the XR1, XR2, XR5 which are older models, to the voice-activated XR11 and XR15. get a receipt for the return. Your Xfinity XR remote will have hardware issues over time, making itunresponsive. To reset your Xfinity remote, press and hold the A & D buttons simultaneously for 3 seconds. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Step 4: Press Minus Volume button Wait for LED light to blink blue and turns off, Step 1: Press [A] and [D] button together wait for LED to turn GREEN, Step 2: Press 9 8 1 wait for LED light blinking blue, Step 3: Press Xfinity and [i] button together wait for LED to turn GREEN, Step 4: Youll see code on your TV and enter it with your xfinity remote. make yourself at ease if you with and add a letter or number or punctuation to your current wifi password. If you reset the XR2 though, keep in mind that this remote may not work afterwards until you reprogram it. *I forgot to mention it will flash blue once it has been reset**People are commenting that there are new/updated steps on the website, so if my steps don't work, check the website on your remote***Here is a link to a new video with the current steps I found on the xfinity.com/support website https://youtu.be/DKvb0qYzXWc Press 'OK' - this should cycle the equipment to perform a factory reset. Please contact the moderators of this subreddit if you have any questions or concerns. the XR 16 Flex remote The Cable Doctor 6.7K subscribers Subscribe 73 Share 24K views 1 year ago Xfinity's Newest Remote The Flex Remote Show more Show more. The LED will blink green twice to indicate that the remote was reset. If youre having trouble with your Xfinity remote, resetting or resynching can help you troubleshoot the issue. After resetting, youll need to pair back your Xfinity remote to use its functions, including voice commands for Voice Remotes. Once up and running you will have to go through the setup process again. Hello, and thank you for bringing this to our attention. Youll need this info to reprogram the remote after the reset. wikiHow is where trusted research and expert knowledge come together. Press the Setup button until the LED at the top of the remote changes from red to green. As you progress through the instructions you may see a picture of your remote. There are some easy fixes that can be causing the issue, heres what they are. Change it with a new set of batteries and see if it fixes the issue. After that, with the box powered on you will need to hold the power button on the remote for 3 seconds, then press ok, right arrow, down arrow, power. repairing it. This can make a remote feel unresponsive. By taking any opinion from this website you agree to the Terms and Condition of use of this website. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Youll have to pair it with your devices before you can use it. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Keys sending the wrong commands The channel UP DOWN buttons change volume wrongly. There is no "Restore Defaults" in Setup. . But, you may come across your Xfinity remote having unresponsive buttons or pairing issues. 3 Hold for 5 seconds. Does the xr16 not pair with Sanyo? A.K.A. The XR11, XR5 and XR2 have a similar reset process and you can follow the same four steps. Here's how: Start by holding A and D at the same time until the light on the top flashes green. As you may know, when replacing the batteries each battery needs to be facing the right way. As you can see from this Xfinity page, the XR16 remote does not have number buttons: How are they (and the rest of us who arrived at this thread looking for the same answer) supposed to follow your instructions? If you're still unable to use your remote with your TV, the final step is to reset it. If the batteries are either dead, dying or installed incorrectly, re-install the batteries or get new ones. Both of these steps can help improve the performance and reliability of your Xfinity remote. You can also try unplugging your TV and other devices and plugging them back in. The most common cause of an unresponsive remote is weak or dead batteries. Hello @user_b64586. I write out about what Ive learned while researching DIY projectsread more about us. This can reset the connection and get your remote working again. Step 5: Press Ok button then follow instructions on the screen you and your set. You should try to reprogram or reset your Xfinity remote by pressing the Setup button for three seconds until the light at the top of the remote flashes twice. Scroll up and look for step 2. Press and hold the Voice (Microphone) button and say Remote settings. Choose Voice remote pairing. Follow the instructions on the TV to select your TV and audio devices. Another common reason Xfinity remotes dont work is a blocked signal. Thanks. There are 5 in total. Press the POWER and MENU buttons on your remote at the same time, 3. Failing that you should factory reset and re-pair your Xfinity remote. Provided youve tried each of these steps then its likely that your Xfinity remote is faulty and needs to be replaced with a new one. To check the batteries on an Xfinity remote press any button. How would I factory reset my Xfinity XI6 STB to factory settings? If its still not working after these steps then you may need a whole new Xfinity remote. There are two main types of remotes: voice control and non-voice control. After it has been reset you need to re-pair it to your TV which is covered in the next step. In a few seconds, the box will reboot if done . Specifically, is there a way to erase the Wifi password before returning the Flex device to Xfinity? Xfinity router flashing white light, see how to fix issue easily. The LED blinks green two times, to confirm that the remote finished the reset. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Usual culprits are soundbars, or decorative items that are sitting in front of the infrared receiver on the front of your TV and Xfinity device. I know that is frustrating when the remote doesn't work. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. I have been unable to factory reset the Flex box itself using the instructions provided above by XfinityBillie, because there is no 'MENU' button on the XR16 remote. To resync your Xfinity remote, press and hold the Xfinity and Info buttons for five seconds. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Xfinity recommends doing a system reboot of your Xfinity device to start up the operating system and apps from a clean slate. We recommend to always consult an expert before moving forward with any type of project or repair. Step 1: Hold the Setup button Wait for the LED flashes. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. The LED indicator now will blink three times. Programming Your Remote Using the Xfinity My Account App Open the Xfinity My Account app on your Apple or Android mobile device. If this was useful, please check out our other guide on what to do if your Xfinity modem is blinking orange. We never want you to have this experience. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. For immediate assistance, check out the Xfinity Assistant. All their hardware works fine except for the Xfinity remote. Overall their cable, internet and phone services are great. In a few seconds, the box will reboot if done correctly. Press Power , Last ( left arrow button) and Volume Down ( - button) in order. Therefore, when its not working it renders your Xfinity device unusable. The Disaster Recovery Image will launch. If the status light blinks green twice, the pairing for the remote has been reset. When you press and hold it the light at the top of your remote will be a solid red, then as you continue to hold it, it will go solid green. Ensure the device is currently powered on, Press the POWER and MENU buttons on your remote at the same time, Press BOTH the UP and DOWN arrow buttons on your remote, then Select Restore Defaults option, Press OK this should cycle the equipment to perform a factory reset. Factory Reset the Xfinity Voice Remote Without a Setup Button (XR15) Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. If there was a problem pairing the remote, make sure the batteries are fully charged and that you have a clear line of site from the emote to the TV box. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Press Power, then Last (<- arrow), then Volume Down (-) on your remote in sequence to complete a factory reset. This works for the XR16 remote. If they are old or need to be inserted properly, they may be causing problems. If not perform the following, replace the batteries with a new pair, unplug your Xfinity device and plug it back in to reset it, factory reset your Xfinity remote and re-pair it to your TV and Xfinity device. For full details on how to set it up power saver mode read this instructional page on the Xfinity website. If the problem persists its likely an issue with the power saver mode on your Xfinity device. Also,gather up themake and model numbers of your equipment. To do a factory reset on the XR16 remote follow these steps: Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. [https://www.xfinity.com/support/articles/get-to-know-xr11-remote lists the buttons on the XR16]. We will also briefly mention how to unpair your Xfinity remote using xfinity.com/unpair. Also I found the steps at xfinity.com/supportYou can find steps for other remotes and issues there as well. I found these instructions at the following link: https://www.xfinity.com/support/articles/get-to-know-xr11-remote. You can check to make sure the battery is working by pressing a few buttons to see if the LED light glows. Then press 981, the light may flash several times. Thanks to all authors for creating a page that has been read 15,241 times. Include your email address to get a message when this question is answered. The Xfinity devices like smartphones, and computers can have an error in the code that runs in the background, or one of the apps can cause a fatal error that wont allow the remote to work. If you have decided that a reset is the best option, you are probably wondering about how to factory reset Xfinity remote? Yes you can swap equipment at anytime. Press any button on the remote. Note: This article is about resetting your Xfinity remote, we have a separate article if you need to know How to Reset Your Xfinity Cable Box. Press and hold the Xfinity and Info (the lowercase i button to the right of the microphone button) buttons at the same time for about five seconds. Simply unplug your Xfinity device while its turned on, leave it off for a few seconds, then plug it back in. An Xfinity remote can be covered by the manufacturers warranty. This post may contain affiliate links. Currently, he lives in Washington D.C with his family and 2 pets. Then, program it again from scratch. After which point they will advise you of the next steps to take. Aim the Voice Remote at your X1 TV Box or Flex TV Box and press the Microphone (Voice) button. Just keep following the instructions until pairing is complete. Resetting an Xfinity remote means that all the settings you made will be lost. That is, get them for your cable box, DVR, TV, and any other device you control with this remote. However, this doesnt mean youll need to buy a new XR remote immediately. If the problem isnt with your batteries make sure you have a clear line of site between the remote and TV box. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Our website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Press OK this should cycle the equipment to perform a factory reset. Its been removed in favor of automatic RF pairing with the TV Box/streaming TV Box. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I am unable to find any information online and calling support has not been helpful. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Xfinity remote designs have changed over the years. There is no Menu button. Each of the different Xfinity devices have different instructions for how to do this, you can find the owners manual online on this page of the official Xfinity website. My remote hasn't been working effectively since about a day after I got the flex. Rustyben. I have a high speed cable modem with a phone in my office and digital boxes on all my TVs. I am sorry to hear you are having some issues with your Flex box. Follow the same steps for pairing that you did when you first purchased the remote. It feels like there is a flaw in the design here. Our community is your official source on Reddit for help with Xfinity services. I actually went out and bought a new TV because NO REMOTE WORKS WITH IT ANYMORE not even a universal remote ,its crazy, I wish I never plugged flex device in. Static charge snaps when you pick up the remote, may change some of the settings. I need to clear and reset all logins and settings from my flex box. Please like and subscribe, thanks.Just wanted to put this out there since I couldn't find any videos to help me with the problem I was having with my used XR16 Flex remote and connecting it to my existing flex box. The buttons can be unresponsive and sometimes it just stops working and needs a reset. If you cant find a setup button on your remote you can use Xfinity and Info button together. Enter 9-8-1 on the remote. Heres a video that shows the instructions for how to do it on the newer version of the Xfinity remote. Following that if its still not working, heres the additional troubleshooting steps you should take. If you dont have an Xfinity voice remote youll have to do the pairing using button commands. (don't worry about pairing the remote to the Flex).